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Frequently Asked Questions
How do I place an order?
To order, call 877-513-0416, or you can send your
name and phone number to us via email and request that we call you to take your
order.
I have questions about a product. How
can I get answers?
Call us at 877-513-0416, or submit your question to us in an email and send it
to PL4adproducts@comcast.net.
What is a Base Price?
It is the price of the item before charges for
set-up, art, shipping and handling, extra imprint colors and other services are
applied.
Are the colors of the items shown on your website accurate?
Color samples shown are to be used as a guide
only. Due to variances in the photographic processes, slight differences
in the product colors may occur. If a product is to be used for a
particular "color" coordinated promotion and product color is a significant part
of the promotion, we ask that you order a random sample or a product proof prior
to production.
What is in-factory production time?
The actual number of days required by the factory
to produce the finished product after proof approval. Production times
indicated are approximate and do not include delivery time, order processing,
proof approval, etc. All production times listed are "approximate" and
cannot be guaranteed due to variations depending on seasonal changes.
Times quoted are actual "working days" (Monday through Friday, excluding
holidays). Please allow 1-3 days for order processing and time for orders
to reach the factory and 3-5 for delivery by UPS ground. For "Special
Event Dated" items, see below.
Can you meet my event date?
Do not "assume" that a specific date can be met
if the item ordered is for a special event and would be worthless to you if
delivered after the date. Each case must be specially authorized.
Merchandise failing to arrive by a specific event date, providing the event date
was a condition of the original order, may be refused by you and returned.
We are not responsible for any incidental, special or consequential damages
resulting from missed event dates.
Can I submit my own artwork?
All suppliers require clean, sharp black and
white artwork for reproduction of custom logos. Artwork should be color
separated for multi-color imprints. Artwork can be sent to us via email at
PL4adproducts@comcast.net at the
time of order. If you cannot supply camera-ready art, the in-house art
department can prepare most logos from your copy for a flat charge of $30.00 per
logo per color. All art is subject to a quote.
What is a set-up charge?
Depending upon the production method, the item
and the price structured charged, a set-up charge may apply. Consult the
specific item for these charges. Generally, manufacturers maintain files
for a maximum of 24 months. Reorders placed after the 24 month period will
require a new set-up charge.
What if I need a specific color?
Standard imprint colors vary from item to item
and manufacturer to manufacturer. If a specific PMS color match is
required, contact us for pricing for the specific product as each manufacturer
will have their own pricing policy.
Can I set up a future delivery?
Generally, manufacturers can accommodate orders
calling for delivery at some future date. However, all orders must be
completed and shipped no later than December 31, 2008. At this time,
shipments
cannot be scheduled into 2009.
What if my imprint is more than one color?
Unless specifically stated on the product page,
all pricing includes single color only printing in a single location. For
items not listing multi-color or multi-location printing as an option, contact
us.
Can I see what the imprint will look like prior to production?
Paper proofs of the proposed imprint copy can be
provided on each item upon request (a charge may apply). Product may also
be available on certain items (a charge may apply). A pre-production proof
may be requested at time of order. The charge for the pre-production proof
is determined by the factory.
How can I get a sample?
You may request a sample at time of order.
What are under-run and over-run?
Due to the very nature of automated high-speed
production equipment and methods, it is not possible to guarantee exact
quantities. It is industry standard practice to allow for an over-run of
5% on certain items. Some items even run as much as 30% over-run in higher
quantities. Invoices will reflect the actual quantity shipped.
All prices shown on this website expire at
midnight December 31, 2008, unless specifically specified otherwise. The
offers and prices shown on our website are proprietary promotional offers and do
not necessarily reflect nor imply endorsement or participation of the original
manufacturer. Trademarks, service marks, advertising wording, designs and
corporate logos on products displayed on this site are intended to show examples
of what can be accomplished and are not to be construed as endorsements., or
approvals. All copyright information and registered designs are the
property of their respective owners. All merchandise shown in this catalog
will be substantially as displayed and described. The appropriateness of
an item for a specific purpose or end user is to be determined by the purchaser.
We are not responsible for any incidental, special or consequential damage
resulting from inappropriate use of merchandise. An attempt to be as
accurate as possible has been made when presenting the information on this
website, however errors can occur. We are not responsible for incidental,
special or consequential damage resulting from errors in information on this
website regardless of the origin of those errors.
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